Refund and Credit Policy
EIL Dropship Hub separates Shopify App Pricing charges from product, shipping, supplier-settlement, return, and merchant-customer refund obligations.
App subscription charges
App subscriptions are approved and billed through Shopify Billing. Cancellation and billing adjustments are handled according to the selected Shopify plan, the applicable billing period, and Shopify's billing records.
Product Cost and supplier settlement
The app can display product, shipping, supplier-invoice, and settlement status for enabled merchant workflows. These amounts are separate from the app subscription and follow the applicable merchant-supplier agreement. A settlement method is available only when its exact provider configuration is approved and ready.
Merchant customer refunds
The app can coordinate a return request and display its status, but the merchant remains responsible for refunds and other remedies promised to its Shopify customers. No automatic customer refund, store credit, wallet credit, or gift card is issued from the public merchant surface. Customer refunds must be handled through Shopify or the original payment processor as applicable.
Support
Questions about an app subscription charge or cancellation can be sent to the support address shown in the app. Product or order disputes remain subject to the merchant's applicable supplier and customer agreements.
Contact: support@mycozyvoyage.com